Are you insured?
Yes. We are fully insured, with public liability and full comprehensive cover.
How far in advance do I need to book?
This is heavily depended on what kind of session, your chosen day and general time of year. Our advice is always the sooner the better. For newborns, you should be looking to book whilst you are still pregnant (for more detailed info about this please see the post on our blog). For studio and location sessions two weeks prior is usually enough notice. However, please know that we are particularly busy on a Saturday, especially during the summer months and run up to Christmas. We do our best to accommodate everyone, however, and can open Sundays on special request this however will require a minimum spend of £195.00 plus the session price of £35.00 .
How do I book?
Please call us at the studio you wish to make your booking . Our studio numbers are listed at the bottom of this page . Please note we do take a booking fee to secure the time allocated out of our diary ( this is non refundable ) but can be changed should we get the correct notice to do so. If you have any questins feel free to give us a call and we can run over any quieries you may have .
How long is my session?
Nearly all of our sessions can take up to an hour. This is to allow for natural break points and a variety of different styles to be incorporated. The exceptions to this rule are newborns, which are always 2-3 hours, and boudoir, which can be up to two hours depending on whether you take up our professional make-up option. After each session, we will always make you a separate viewing appointment - these appointments are always an hour, you may not need all this time but it allows for a relaxed pace and any difficult decisons you may have to make.
How many pictures do you take?
As many as we can/you want within the alloted time frame!
Can I purchase extra images?
Yes, we have a number of collections and individually priced products for you to choose from. However, there is no obligation to do so and you will always receive the same level of service from us. If you have something specific in mind before the session, please let us know so we can make sure to capture an appropriate image. If you would like a specific price-list, please contact us through one of our channels and we can forward you a copy. We are always adding new products and services to our collections to ensure we have options for everyone.
How can I view my images after the session?
After each session we book you in for a showcase appointment. As stated, this is an hour long session to allow you to choose your favourite images and make the best decision for you. We prefer to work face-to-face so we do not operate an online viewing service. In our experience, this allows for a better experience for yourself and it significantly speeds up the process.
You will place your order on the day of your showcase, if you wish to purchase any extra images. If you decide not to take that option we regret to say that we cannot hold your images until a later day - they will be remove from our systems. This is just because of the unfortunate reality of storage space on our drives. If, however, you decide to place an order, your images will be held for a period of time and we will inform you when we need to remove them. Therefore, you are free to make any extra purchases during this time if you choose to do so.
How long do I have to order?
How Long does it take to receive my images?
We operate a 30 working day policy for all orders. This is to ensure we can maintain our high standards for all our products. This also allows us to work with our third party collaborators to produce any framed or canvas products. Of course we understand that you will be excited to receive your images, and we endeavour to turn everything around quickly, but please remain patient during this time. We will always call when everything is ready for you to collect.